17 Performance FY2015 FY2016 FY2017 % Increase/ % Increase/ Indicators Decrease Decrease 2015-2016 2016-2017 Claims Benefit Recipients 177,607 186,839 191,840 5.20% 2.68% Long-Term 144,804 153,823 160,420 6.23% 4.29% Beneficiaries New Claims Paid 43,565 43,554 40,948 -0.03% -5.98% Compliance Customer Base 669,366 673,606 644,410 0.63% -4.33% Contributors 516,926 514,561 479,036 -0.46% -6.90% Employers 20,829 20,479 21,342 -1.68% 4.21% Employers Surveyed 4,126 4,589 4,512 11.22% -1.68% Financial Contribution Income $4,261.47Mn $4,251.70Mn $4,608.24Mn -0.23% 8.39% Investment Income Realised $774.6Mn $1,007.27Mn $935.94Mn 30.04% -7.08% Miscellaneous Income $1.84Mn $2.32Mn $0.18Mn 26.09% -92.24% Benefit Expenditure $4,215.55Mn $4,513.24Mn $4,748.50Mn 7.06% 5.21% Administrative Cost $204.99Mn $225.99Mn $214.05Mn 10.24% -5.28% Administrative Cost 4.81% 5.32% 4.64% 0.51* -0.68* as a % of Contribution Income Administrative Cost as 4.66% 5.35% 3.50% 0.69* -1.85* a % of Total Income Net Yield of Investment Portfolio 2.59%*** 1.81% 6.26% (realised & unrealised)/ Overall Investment Portfolio Return *** Total Funds $25.74 Bn $25.24Bn $26.40Bn -1.94% 4.60% Total Assets $25.93 Bn $25.49Bn $26.61Bn -1.70% 4.39% *Percentage Points *** Return based on Investment Portfolio – Excludes Cash Balances from NIBTT’s Pension Plan a/c, MAT Securities (Mortgages), Funeral Grant Cash Account and other cash accounts related to Insurance Operations Some of our key operational statistics include: 1. The customer base decreased by 29,196 persons or (4.33%) to a total of 644,410 in FY2017. 2. Active employer population increased by 863 or 4.21% during the financial year 2017 to a total of 21,342. 3. Contribution income in FY2017 was $4,608.24Mn, an increase of 8.39% or $356.54 Mn over the figure recorded for the previous year. 4. The number of beneficiaries increased by 5,001 or 2.68% to 191,840 in FY2017 compared with FY2016. 5. Benefit Expenditure amounted to $4,748.50Mn and represented an increase of 5.21% or $235.26Mn over the previous year. 6. Total Funds increased by 4.60% from $25.24Bn as at June 30, 2016 to $26.40Bn in 2017. 7. Total assets increased by 4.39% from $25.49Bn in 2016 to $26.61Bn in 2017.